Refund and Returns Policy
1. General Policy
- Eligibility for Exchanges: Exchanges are accepted within 2 days of purchase. Items must be unworn, unused, and in their original packaging with all tags attached. This policy applies to shapewear, sportswear, lingerie, and store items.
- Non-Returnable Items: Due to hygiene reasons, shapewear, lingerie, and certain sportswear items can only be exchanged if they are in their original, unopened packaging.
2. Exchange Process
- Size or Preference: Exchanges are permitted for size or preference. If the requested size or preferred item is not available, a refund will be processed instead.
- Steps for Exchange:
- Contact our customer service team to initiate an exchange.
- Provide the details of the item you wish to exchange and the new size or preference.
- Follow the instructions provided, including packing the item securely and sending it to the designated return address.
- Keep the tracking number and proof of postage for your records.
3. Shipping Costs
- Exchange Shipping: Customers are responsible for shipping costs associated with exchanges unless the item is defective or incorrect.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service team immediately. We will arrange for an exchange or refund at no additional cost to you.
5. Contact Us
For any questions or further assistance regarding exchanges, please contact our customer service team at contact@liciashapes.com.ng or 09130652515.
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